WARRANTY POLICY

LIMITED WARRANTYON HELVEX PLUMBING PRODUCTS
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HELVEX plumbingproducts are warranted for one year from the date of initialpurchase. This warranty applies only to the original purchaser and theoriginal installation of the products. Subject to the terms of this limitedwarranty, HELVEX warrants that its plumbing products are free of defects in materialand workmanship.

‍Exception: the service life of any disposable filterreplacement cartridges varies and depends on individual use, local conditions,and consumption. Disposable filter replacement cartridges are not warrantedother than to be free of defects in material and workmanship at the time ofpurchase. This warranty applies only to HELVEX plumbing products purchased and installed in the United States ofAmerica and Canada.HELVEX, at itselection, will repair or replace, during the applicable warranty period, anypart that proves defective in material and/or workmanship under normalinstallation, use, and service. Repair or replacement will be determined solelyby HELVEX after an inspection has confirmed that the product is defective inmaterials or workmanship.This warranty isvoid if the product has been moved from its initial place of installation; ifit has been subjected to faulty maintenance, abuse, misuse, accident, or otherdamage; if it was not installed in accordance with HELVEX’s instructions; or ifit has been modified in a manner inconsistent with the product as shipped byHELVEX.

Additionally, improper care andcleaning will also void this warranty. Never use cleaners containing abrasive cleansers, ammonia, bleach,acids, waxes, alcohol, and solvents not recommended for HELVEX finishes. SeeCare & Cleaning recommendations at  www.helvexusa.com/contact-us.If you believethat you have a warranty claim, you can contact HELVEX, either through your dealer,plumbing contractor, home center, or retailer, or by writing HELVEX at Technicalservice@helvexusa.comPlease be sureto provide all pertinent information regarding your claim, including a completedescription of the problem, the product, model number, color, finish, the datethe product was purchased, and from whom the product was purchased. Proof ofpurchase (original sales receipt) from the original purchaser must be providedfor all warranty claims. For additional information, call +1 (210) 394-5686Any impliedwarranties, including those of merchantability or fitness for an intendedpurpose, are limited to the duration of this warranty. Some states do not allowlimitations on how long an implied warranty lasts, so this limitation may notapply to you. HELVEX is not responsible for any incidental orconsequential damages attributed to a product defect or to the repair orreplacement of a defective product, all of which are expressly excluded fromthis warranty. Some states do not allow the exclusion or limitation ofincidental or consequential damages, so this limitation or exclusion may notapply to you. 

This warranty gives the consumer specific legal rights. Youmay also have other rights that vary from state to state. Notice to residents of the State ofNew Jersey: The provisions of this warranty, including its limitations, areintended to apply to the fullest extent permitted by the laws of the State ofNew Jersey.EffectiveDate: 1st October 2023

LIMITED WARRANTY ON HELVEX FAUCETS AND FINISHES
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HELVEX warrants its faucets, to be leak and drip free during normal residential usagefor as long as the original consumer owns their home. If the faucet should leak or drip during normal usage, HELVEX will, free of charge, mail the cartridgenecessary to put the faucet in working condition.

HELVEX offers a warranty of ten years for products with a Polished Chrome finish from the date of initial purchase. Additionally, for products with PVD finishes, there is a warranty of five years from the date of initial purchase. These warranties are valid for the original purchaser who owns the initial place of installation unless the warranty is voided as per the terms outlined below.

Exception: for products purchased and installed in publics paces or intended for commercial, industrial, or institutional use, as well as those in leased or rented residential units, including single or multi-family residences such as duplexes, townhomes, condominiums, and apartments, the warranty duration is as follows: five years for Polished Chrome finishes and three years for PVD finishes from the date of the initial purchase.

For HELVEX painted or powder-coated products the warranty is for one year from the date of initial purchase. This warranty does not include products with specialty or exclusive finishes.

This warranty applies only to the original purchaser and the original installation of all the products mentioned above. Subject to the terms of this limited warranty, HELVEX warrants that its products are free of defects in material and workmanship. This warranty is applicable only to HELVEX products that have been purchased and installed within the United States ofAmerica and Canada.

This warranty is void if the product has been moved from its initial place of installation; if it was subject to faulty maintenance, abuse, misuse, accident, or other damage; if it was not installed in accordance with HELVEX’s instructions; or if it has been modified in a manner inconsistent with the product as shipped by HELVEX. Additionally, improper care and cleaning will also void this warranty. Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, and solvents not recommended for HELVEX finishes. See Care & Cleaning recommendations at  www.helvexusa.com/contact-us.

HELVEX, at its election, will repair or replace, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use, and service. Repair or replacement will be determined solely by HELVEX after an inspection has confirmed that the product is defective in materials or workmanship.

If you believe that you have a warranty claim, you can contact HELVEX, either through your dealer, plumbing contractor, home center, or retailer, or by writing HELVEX at Technicalservice@helvexusa.com.Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased, and from whom the product was purchased. Proof of purchase (original sales receipt)from the original purchaser must be provided for all warranty claims. For additional information, call +1 (210) 394-5686.

Any implied warranties, including those of merchant ability or fitness for an intended purpose, are limited to the duration of this warranty or the statutory period applicable to your state of residence, whichever is shorter. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. HELVEX is not responsible for any incidental or consequential damages attributed to a product defect or to the repair or replacement of a defective product, all of which are expressly excluded from this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from state to state. Notice to residents of the State of New Jersey: The provisions of this warranty, including its limitations, are intended to apply to the fullest extent permitted by the laws of the State of New Jersey. Effective Date: 1st October 2023

LIMITED WARRANTYON HELVEX ELECTRONIC FAUCETS, ELECTRONIC SEATS, VALVES, AND CONTROLS
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HELVEX electronic faucets, flush valves, and controls are warranted for five years from the date of initial purchase. HELVEX electronic seats are warranted for two years from the date of initial purchase.

This warranty applies only to the original purchaser and the original installation of the products. Subject to the terms of this limited warranty, HELVEX warrants that its products are free of defects in material and workmanship. This warranty applies only to HELVEX products purchased and installed in the UnitedStates of America and Canada. Exception: for products purchased and installed for commercial use or outside the above countries, this warranty is for two years from the date of initial purchase.

HELVEX, at its election, will repair or replace, during the applicable warranty period, any part of the product that proves defective inmaterial and/or workmanship under normal installation, use, and service. Repair or replacement will be determined solely by HELVEX after an inspection has confirmed that the products are defective in materials or workmanship.

This warranty is void if the products have been moved from their initial place of installation; if they were subject to faulty maintenance, abuse, misuse, accident, or other damage; if they were not installed in accordance with HELVEX’s instructions; or if it they were modified in a manner inconsistent with the products as shipped by HELVEX. Additionally, improper care and cleaning will also void this warranty. Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, and solvents not recommended for HELVEX finishes. See Care & Cleaning recommendations at  www.helvexusa.com/contact-us.

If you believe that you have a warranty claim, you can contact HELVEX, either through your dealer, plumbing contractor, home center, or retailer, or by writing HELVEX at Technicalservice@helvexusa.com.

Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased, and from whom the product was purchased. Proof of purchase (original sales receipt)from the original purchaser must be provided for all warranty claims. For additional information, call +1 (210) 394-5686.

Any implied warranties, including those of merchantability or fitness for an intended purpose, are limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. HELVEX is not responsible for any incidental or consequential damages attributed to a product defect or to the repair or replacement of a defective product, all of which are expressly excluded from this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from state to state. Notice to residents of the State of New Jersey: The provisions of this warranty, including its limitations, are intended to apply to the fullest extent permitted by the laws of the State of New Jersey. Effective Date: 1st October 2023

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